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TERMS AND CONDITIONS

OVERVIEW

This website is operated by SACRAL CONCEPT SRL. Throughout the website, the terms “we”, “us” and “our” refer to SACRAL CONCEPT SRL.

SACRAL CONCEPT SRL offers this website, including all information, products, services and tools available through it, to you subject to your acceptance of these Terms and Conditions.

By visiting sacralorthodox.com, creating an account or purchasing a product from us, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

Please read these Terms and Conditions carefully before using our website. If you do not agree with them, you must not access the website or use our services.

BUSINESS INFORMATION

Business name: SACRAL CONCEPT SRL
Website: sacralorthodox.com
Tax ID (CUI): 49559103
Trade Register: J33/270/2024

Registered office: Spiru Haret, nr. 193, sat Bogdănești, Bogdănești, SV 727035, Romania

Store address: SACRAL CONCEPT SRL, Strada Spiru Haret 193, 715200 Dorohoi, Botoșani, Romania

Email: sacralconcept@gmail.com
Phone and WhatsApp: +40 733 459 736

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

1. ELIGIBILITY AND USE OF THE WEBSITE

By using this website, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you. If you are under the age of majority in your country, you may use the website only with the permission and supervision of a parent or legal guardian.

You may not use our website or products for unlawful, fraudulent or unauthorised purposes. You must not introduce viruses, malicious code or any technology that could damage or interfere with the website.

1. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, colours, images, measurements and other information as accurately as possible.

However, colours and appearance may vary depending on your screen, device or display settings. Minor variations may also occur between products, especially where items contain embroidered, printed, handcrafted or natural elements.

All product descriptions, prices and availability may be changed without prior notice. We reserve the right to discontinue a product at any time.

Product images are provided for presentation purposes. The products delivered will correspond to their essential description, subject to reasonable variations that do not affect their intended use or quality.

1. AVAILABILITY

Products are offered subject to availability.

Adding a product to your cart does not reserve it. If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution, such as a replacement, store credit where accepted by you, or a refund.

We reserve the right to limit the quantities of products available to any person, household, geographical region or jurisdiction where reasonably necessary.

1. PRICES, CURRENCIES AND TAXES

Prices are displayed in the currency selected or made available for your location.

Depending on your destination, prices may include or exclude applicable taxes. The final product price, shipping cost and any taxes collected by us will be displayed during checkout before payment.

Currency conversions displayed on the website may be approximate and may change. Your bank, card issuer or payment provider may apply currency conversion fees or other charges. Such third-party charges are outside our control.

For deliveries outside the European Union, customs duties, import taxes or other local charges may apply. Unless explicitly stated otherwise during checkout, these charges are the customer’s responsibility.

1. ORDERS

By placing an order, you submit an offer to purchase the products contained in your order.

After placing an order, you will receive an electronic confirmation that we have received it. This automatic confirmation does not necessarily mean that the order has been accepted.

The sales contract is concluded when we accept and dispatch the order or otherwise expressly confirm its acceptance.

We reserve the right to reject or cancel an order for legitimate reasons, including:

• The product is unavailable;
• The payment cannot be authorised;
• The billing or delivery information is incomplete or incorrect;
• We identify a pricing, description or technical error;
• We reasonably suspect fraud or unauthorised activity;
• The order cannot legally be delivered to the selected destination.

If we cancel an order after payment, we will refund the affected amount using the original payment method.

1. CUSTOMER INFORMATION

You agree to provide accurate, complete and current billing, delivery and account information.

You are responsible for checking all order information before submitting an order. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an order or delivery address can be changed after the order has been processed or dispatched.

1. PAYMENTS

Available payment methods are displayed during checkout and may vary depending on your country.

Payment information is processed securely by Shopify and the payment providers available through our store. We do not directly store complete payment-card information.

You agree to pay all amounts shown during checkout, including the price of the products, applicable taxes, shipping fees and any other charges clearly disclosed before completing the order.

1. SHIPPING AND DELIVERY

Orders are processed and delivered according to our Shipping Policy.

Available delivery destinations, shipping methods, estimated delivery times and applicable charges are displayed during checkout.

Delivery estimates are indicative and may be affected by the destination, courier service, customs procedures, public holidays, weather conditions or other circumstances outside our reasonable control.

Risk of loss or damage passes in accordance with applicable consumer law.

1. RETURNS, WITHDRAWAL AND REFUNDS

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Where the statutory right of withdrawal applies, eligible consumers may withdraw from an online purchase within 14 days of receiving the products, without providing a reason, subject to the conditions and exceptions established by applicable law.

Certain products may be excluded from return, including clearly personalised products, products liable to deteriorate or expire rapidly, and sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been opened.

Nothing in these Terms limits any mandatory consumer rights.

1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery and contact us promptly if a product is defective, damaged or different from the product ordered.

Include your order number and, where relevant, photographs showing the product and packaging. We will assess the situation and provide a solution in accordance with applicable consumer-protection legislation.

1. LEGAL GUARANTEE

Products purchased by consumers benefit from the mandatory legal guarantee of conformity provided by applicable law.

Commercial descriptions or warranties offered by manufacturers do not replace or limit the consumer’s statutory rights.

1. ACCOUNTS

You may be able to create a customer account on our website. You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account.

You must inform us promptly if you suspect unauthorised use of your account.

We reserve the right to suspend or close accounts used fraudulently, unlawfully or in violation of these Terms.

1. INTELLECTUAL PROPERTY

The content of this website—including the SACRAL name, logos, designs, product images, photographs, text, graphics, embroidery designs, videos and other materials—is owned by or licensed to SACRAL CONCEPT SRL and is protected by applicable intellectual-property laws.

You may access and use the website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license or otherwise exploit our content without our prior written permission.

1. REVIEWS AND USER CONTENT

If you submit a review, comment, photograph, suggestion or other content, you confirm that:

• You have the right to submit it;
• It is accurate and does not mislead others;
• It does not infringe another person’s rights;
• It is not unlawful, abusive, discriminatory or defamatory;
• It does not contain malicious code or unsolicited advertising.

We may moderate or remove content that violates these requirements or applicable law.

1. COMMERCIAL COMMUNICATIONS

If you subscribe to marketing communications, we may send you information about products, collections, news and offers.

You may unsubscribe at any time by using the unsubscribe link included in our messages or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential messages concerning your account or orders.

1. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your personal information may be processed by Shopify and other service providers required to operate the store, process payments, fulfil orders and provide customer support.

1. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties, including payment providers, couriers and technology providers.

We are not responsible for the content, availability, policies or practices of independent third-party websites. You should review their terms and privacy policies before using their services.

1. ERRORS AND INACCURACIES

Occasionally, information on the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times or availability.

We may correct such errors and update information. If an error materially affects an order that you have already placed, we will contact you and provide an appropriate solution.

1. PROHIBITED USES

You must not use the website:

• For any unlawful or fraudulent purpose;
• To violate intellectual-property or privacy rights;
• To transmit malware or harmful code;
• To collect information about other users without authorisation;
• To send spam, phishing messages or misleading communications;
• To interfere with the security or operation of the website;
• To circumvent access restrictions or security measures.

We may restrict or terminate access where these Terms are violated.

1. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, intentional misconduct, personal injury caused by negligence or mandatory consumer rights.

To the extent permitted by law, SACRAL CONCEPT SRL is not responsible for indirect or unforeseeable losses arising from the use of the website or products.

We are not responsible for delays or failures caused by circumstances reasonably outside our control.

1. FORCE MAJEURE

We will not be liable for delays or failure to perform obligations caused by events outside our reasonable control, including natural disasters, severe weather, war, civil unrest, epidemics, government restrictions, transport interruptions, customs delays, labour disputes, internet failures or disruption of essential services.

We will take reasonable steps to limit the effects of such events and resume performance as soon as reasonably possible.

1. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the maximum extent permitted by law. The remaining provisions will continue in effect.

1. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.

1. GOVERNING LAW AND DISPUTES

These Terms and any contract concluded through sacralorthodox.com are governed by Romanian law.

If you are a consumer, this choice of law does not deprive you of mandatory protections granted by the laws of the country in which you habitually reside.

We encourage you to contact us first so that we can attempt to resolve any complaint amicably.

Any dispute that cannot be resolved amicably will be submitted to the competent courts determined according to applicable law. Consumers may also use any applicable alternative dispute-resolution mechanism available under consumer-protection legislation.

1. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our services, business practices or legal obligations.

The version published on this website at the time an order is placed will apply to that order. The current version and its update date will always be displayed on this page.

1. CONTACT

Questions regarding these Terms and Conditions may be sent to:

SACRAL CONCEPT SRL
Email: sacralconcept@gmail.com
Phone and WhatsApp: +40 733 459 736

Registered office: Spiru Haret, nr. 193, sat Bogdănești, Bogdănești, SV 727035, Romania

Store address: SACRAL CONCEPT SRL, Strada Spiru Haret 193, 715200 Dorohoi, Botoșani, Romania

Tax ID (CUI): 49559103
Trade Register: J33/270/2024