Política de reembolso

RETURN AND REFUND POLICY

14-DAY RETURN PERIOD

You may request a return within 14 calendar days from the date you receive your order, without providing a reason.

After notifying us of your decision to return an item, the product must be sent back within 14 calendar days.

RETURN ELIGIBILITY

Returned products should be:

• Unused, unworn and in the condition in which they were received;

• Returned with all original labels, accessories and documents;

• Returned in their original packaging, where reasonably possible;

• Accompanied by proof of purchase.

You may inspect a product as you would in a physical store. Where permitted by law, we may reduce the refund if the product’s value has decreased because it was handled more than necessary.

HOW TO REQUEST A RETURN

Before sending a product back, please contact us through our Contact page and provide:

• Your name;

• Your order number;

• The product you wish to return;

• The reason for the return, if applicable.

We will provide the return instructions and return address. Please do not send products back without contacting us first.

RETURN SHIPPING COSTS

For returns caused by a change of mind, an incorrect size selection or another reason not attributable to us, return shipping costs are paid by the customer.

If the product is defective, damaged or different from the product ordered, we will cover the necessary return shipping costs.

We recommend using a tracked delivery service. We are not responsible for returned parcels until they reach the return address.

REFUNDS

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.

Where required by applicable law, refunds will include the cost of the least expensive standard delivery method offered for the original order. Additional costs resulting from an express or premium delivery option are not refundable.

We may withhold the refund until we receive the returned products or until you provide evidence that they have been sent back, whichever occurs first.

EXCHANGES

If you need a different size or product, please contact us. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery. If a product is damaged, defective or incorrect, contact us as soon as possible and include your order number and clear photographs.

We will assess the situation and provide an appropriate solution, such as replacement, repair or refund. This policy does not limit any mandatory legal guarantee or consumer rights applicable to your purchase.

NON-RETURNABLE PRODUCTS

Returns cannot be accepted for:

• Products made or clearly personalized according to the customer’s specifications;

• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been opened;

• Products that are liable to deteriorate or expire rapidly;

• Gift cards or downloadable digital products, where applicable;

• Any other products excluded from the right of withdrawal by applicable law.

INTERNATIONAL RETURNS

Customers returning products from outside Romania are responsible for complying with applicable customs requirements. Customs duties, import taxes and other charges paid for the original delivery are generally not refundable by us.

MANDATORY CONSUMER RIGHTS

Nothing in this policy excludes or limits rights granted to you under applicable consumer protection legislation.

CONTACT

For return or refund requests, please contact us through our Contact page.